Help
Answers to common questions. If yours isn't here, email [email protected] and tell us which app, which device and which operating system version you use.
Animals and progress
How do I get new animals?
A new animal arrives every day. At first, everyone sees the same animal of the day. Once every animal has had its turn, the app picks one at random that you don't have yet. You can unlock more with ad videos, with Premium or by buying a single animal.
When do I get prehistoric animals?
Prehistoric animals unlock as your level rises. You earn experience points mainly from quizzes and daily challenges.
The animal of the day doesn't appear
All content is bundled with the app, so no internet connection is needed. Check that your device's date and time are set automatically, then close the app completely and open it again.
My streak or progress is gone
Progress is stored only on your device. It is lost if you delete the app, clear its data or switch devices. We can't restore deleted data because we never received it.
The map is empty
The map is bundled with the app and needs no internet. Some animals have no range data, and then the map stays empty.
Purchases
How do I restore purchases?
In the app, open Settings → Restore purchases and sign in with the Apple ID or Google account you bought with. It's free. Single animals can't be restored because they are stored only on the device.
Does Premium cover all the apps?
No. Each app is separate, so Premium applies only in the app where you bought it.
I paid but Premium isn't active
Tap Restore purchases first and wait a few minutes. If that doesn't help, email us the purchase receipt from Apple or Google.
How do I get a refund?
Purchases go through Apple or Google. Request a refund from Apple at reportaproblem.apple.com or from Google in your Play account under Order history. For the right of withdrawal, see the terms.
Ads
Ad videos don't load
Ads need an internet connection. Ad blockers such as Pi-hole or AdGuard stop them from loading, so try mobile data or pause the blocker briefly.
How do I change my ad consent?
In the app under Settings → Privacy options. On iPhone, also in iOS Settings → Privacy & Security → Tracking.
Data
How do I delete my data?
In the app under Settings → Delete my data, or by uninstalling the app. There is no account, and none of your data is on our servers. See the privacy policy for details.
Where do the texts and pictures come from?
The texts are based on public sources, mainly Wikipedia, and every card lists its sources. The pictures are AI-generated and labelled as such in the app. Found a mistake? Email us and we'll fix it.